Managed Synology Service Add-on

This is an Add-On Service when you lease a Synology Server from Epis Technology and also want it to be fully managed for you.

The Managed Synology Service offered by Epis Technology is a first level support, which helps with the following:

• Proper setup and configuration of your Synology NAS
• Monitoring and maintaining your Synology NAS and all services you are running
• Reporting on your Synology NAS
• Participating in your IT planning process and how you can maximally leverage Synology
• Act as Level 1 Support with fast response time (you can always text or call us)

Enhancing Your Synology Experience with Managed Services

At Epis Technology, we understand the importance of a seamless and hassle-free experience when it comes to managing your Synology Server. That’s why we’re thrilled to introduce our Managed Synology Service Add-On, designed to elevate your Synology experience to new heights.

What is the Managed Synology Service Add-On?

Our Managed Synology Service Add-On is the perfect complement to your Synology Server lease. It offers comprehensive management and support, ensuring that your Synology NAS operates at peak performance while alleviating the burden of maintenance and troubleshooting from your shoulders.

Key Features and Benefits

1. Proper Setup and Configuration

Our team of experts handles the initial setup and configuration of your Synology NAS, ensuring that it is tailored to your specific needs and requirements. From RAID configurations to network settings, we ensure that your Synology Server is optimized for performance and reliability.

2. Monitoring and Maintenance

With our Managed Synology Service Add-On, you can rest assured knowing that your Synology NAS is constantly monitored for any potential issues or anomalies. We proactively identify and address any performance issues, hardware failures, or security threats, minimizing downtime and ensuring continuous operation.

3. Comprehensive Reporting

Gain valuable insights into the performance and health of your Synology NAS with our comprehensive reporting feature. Our detailed reports provide you with visibility into system metrics, storage utilization, and more, empowering you to make informed decisions and optimize your infrastructure.

4. IT Planning and Consultation

Our team of experienced IT professionals is here to assist you in maximizing the potential of your Synology infrastructure. Whether you’re planning to expand your storage capacity or integrate additional services, we provide strategic guidance and recommendations to help you achieve your goals.

5. Fast and Responsive Support

Experience peace of mind knowing that our dedicated support team is available 24/7 to assist you with any questions or issues you may encounter. Whether you prefer to submit a ticket, send a text, or make a call, we’re here to provide prompt and efficient support whenever you need it.

Why Choose Managed Synology Service?

1. Faster Response Time

Unlike traditional support channels, our Managed Synology Service offers a faster response time, ensuring that your issues are addressed promptly. With the ability to reach us via ticket submission, text, or call, help is always just a moment away.

2. Comprehensive Scope of Service

While Synology provides support for hardware and out-of-the-box software, our Managed Synology Service goes above and beyond. From initial setup to advanced troubleshooting, we handle all aspects of managing your Synology infrastructure, allowing you to focus on your core business activities.

Epis Technology’s Managed Synology Service Add-On is the ultimate solution for businesses seeking to optimize their Synology experience. With our comprehensive management and support services, you can enjoy peace of mind knowing that your Synology NAS is in capable hands. Experience the difference today and elevate your Synology experience with Epis Technology.