Managed Synology Service

The Managed Synology Service offered by Epis Technology is a first level support, which helps with the following:

• Proper setup and configuration of your Synology NAS
• Monitoring and maintaining your Synology NAS and all services you are running
• Reporting on your Synology NAS
• Participating in your IT planning process and how you can maximally leverage Synology
• Act as Level 1 Support with fast response time (you can always text or call us)

Why does the Managed Synology Service exist? Doesn’t Synology offer support?

It comes down to response time and scope of service.

Response Time for Managed Support

Our Managed Support has a faster response time.

You can submit a ticket, text and call to get a hold of us immediately.

We will resolve, troubleshoot, or set a plan of action within 24-36 hours of receiving any request from you.

Scope of Service of the Managed Synology Service

The Managed Synology Support handles any and all requests and questions.

Yes, Synology offers support as far as the hardware and provided software goes out-of-the-box, and within this offering Synology acts as level 2 or infrastructure layer support. The Managed Synology Service Support handles everything else, from proper setup, to troubleshooting and beyond.