Comprehensive Guide to Synology Support Packs: Everything You Need to Know

In the realm of network-attached storage (NAS) solutions, Synology stands tall as a pioneer and market leader, consistently delivering top-notch hardware solutions to meet diverse storage needs. At Epis Technology, we understand the critical importance of robust support services to ensure seamless operations and peace of mind for Synology system owners. Our support packs are meticulously crafted to offer unparalleled assistance, tailored to varying requirements and system configurations.

Understanding the Scope of Support Packages

Our support packages for Synology systems are designed with utmost care, catering to the diverse needs of our valued customers. Let’s delve into the intricacies of each package:

1. On-Site Support Packages

Ideal for operational systems, our on-site support packages provide comprehensive coverage, ensuring that your Synology infrastructure remains up and running without any hiccups. These packages include on-site assistance, with our expert technicians ready to address any issues promptly.

2. On-Site Post-Warranty Support Packages

For systems that have not yet been serviced by Epis Technology or require an extension of service terms, our on-site post-warranty support packages are the perfect solution. Whether it’s routine maintenance or troubleshooting unexpected challenges, our dedicated team is at your service.

3. NBD Replacement Support Package

Exclusively designed as extended warranties for Synology’s NAS enterprise systems, our NBD replacement support package offers unparalleled peace of mind. With a swift turnaround time of next business day (NBD), we ensure minimal downtime by promptly delivering replacement devices, subject to successful RMA recording in our customer portal.

Factors Influencing Support Package Costs

The cost of our support packages is determined by several factors, ensuring fairness and transparency in pricing. Here’s a breakdown of key determinants:

• Hardware Purchase Value: The total value of hardware components, including NAS systems, expansion shelves, hard disks, RAM, and network cards.
• Term of License: The duration of the support package, tailored to meet your specific needs.
• Service-Level Agreement (SLA): The level of service agreed upon, ranging from basic to premium tiers.

Calculating Support Package Costs

To provide clarity and transparency, we follow a structured approach to calculate support package costs. Let’s illustrate this with an example:

Booking Process and Eligibility Criteria

Booking our support packages is a seamless process, ensuring that you receive timely assistance when needed. Here are some key points to consider:

• New Systems Only: Our support packages can only be booked for new systems, ensuring comprehensive coverage from the onset.
• Component Coverage: While our NBD replacement support package covers a wide array of components, it’s essential to note that disks such as HDDs or SSDs are not included. Only original Synology components are generally covered by the extended warranty and NBD service.

Available Enterprise Systems

We offer support packages for an extensive range of Synology enterprise systems, ensuring that regardless of your system configuration, we have you covered. Here’s a glimpse of the systems eligible for our support packages:

At Epis Technology, we are committed to delivering unparalleled support services for Synology systems, ensuring maximum uptime and seamless operations. With our comprehensive support packages and dedicated team of experts, you can rest assured that your Synology infrastructure is in safe hands. Don’t wait until an issue arises—secure your peace of mind today with our support packages. Review our Synology Support Packages now.